Privacy Policy
Last Updated: 08/06/2026
Introduction
Domestic Property Surveys ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, engage our services, or otherwise interact with us.
We are committed to complying with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Domestic Property Surveys
Website: Domestic Property Surveys
Email: info@domesticpropertyservices.co.uk
Telephone: 07500 939345
Registered Address: Ground floor Flat, 62 Beacon Rd, Herne Bay CT6 6DJ
For the purposes of data protection legislation, Domestic Property Surveys is the Data Controller responsible for your personal information.
Information We Collect
We may collect and process the following information:
Information You Provide
Name
Email address
Telephone number
Property address
Correspondence sent to us
Survey instructions and requirements
Billing information
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Website usage data
Pages visited
Time spent on our website
This information helps us improve our website and services.
How We Use Your Information
We use your information to:
Provide quotations for our services
Arrange and carry out property surveys
Communicate with you regarding appointments and reports
Process payments and invoices
Respond to enquiries
Improve our website and customer experience
Comply with legal and regulatory obligations
Prevent fraud and protect our business
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Where processing is necessary to provide a quotation, arrange a survey, or fulfil our contractual obligations.
Legitimate Interests
To operate and improve our business, manage customer relationships, and respond to enquiries.
Legal Obligation
Where we are required to retain information for taxation, regulatory or legal purposes.
Consent
Where required, such as for marketing communications or non-essential cookies.
Survey Reports and Property Information
As part of providing surveying services, we may collect and process information relating to a property, including:
Property addresses
Survey notes
Photographs
Inspection findings
Reports prepared for clients
This information is processed solely for the purpose of delivering surveying services.
Sharing Your Information
We do not sell your personal information.
We may share information with:
Professional surveyors acting on our behalf
IT and software providers
Payment processing providers
Accountants and professional advisers
Regulatory bodies where required
Law enforcement agencies where legally required
All third-party providers are required to process information securely and only for authorised purposes.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
Data Type Retention Period
Customer enquiries Up to 2 years
Survey reports and project records Up to 15 years
Financial records 6 years minimum
Marketing consent records Until consent is withdrawn
Retention periods may be extended where required for legal or insurance purposes.
Marketing Communications
If you subscribe to marketing communications, we may send you updates regarding our services.
You can withdraw your consent at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We will never send unsolicited marketing communications where consent is required.
Cookies
Our website may use cookies and similar technologies.
Cookies help us:
Ensure the website functions correctly
Analyse website performance
Improve user experience
Understand how visitors use our website
For further information, please see our Cookie Policy.
International Transfers
Where any of our service providers store information outside the United Kingdom, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Security
We take appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Destruction
Misuse
Disclosure
However, no internet transmission can be guaranteed to be completely secure.
Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Request correction of inaccurate information
Request erasure of information in certain circumstances
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website:
Information Commissioner's Office
Telephone: 0303 123 1113
Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Domestic Property Surveys
Website:
Domestic Property Surveys
Email: info@domesticpropertyservices.co.uk
Telephone: 07500 939345
Address: Ground floor Flat, 62 Beacon Rd, Herne Bay CT6 6DJ